Frequently asked questions

Have a question? You came to the right place

Are there any charges for using this service?

When switching through Business Switch Gas & Electric, your new energy supplier will pay a commission to all Third Party Intermediaries (TPIs), and these commissions are added on to your new price plan for your business. These commission levels are Supplier and TPI dependent.

How long does it take to switch suppliers?

The process of switching supplier can take on average, up to 6 to 8 weeks to complete. The length of time taken to switch your business supplier depends on the amount of information that you provide and the quality of the information that you provide, however if your new supplier does not have all the information that they need to carry out the switch, or if you have provided incorrect information when going through the switch process. This can take a longer period of time.

Who is my current energy supplier?

In order to find out your current energy supplier, please refer to your most recent energy bill that your business has received. If your business has relocated, speak to the previous occupier of the area in which your business is located. If you are unable to find the name of your current supplier, please contact the distributor MPAS service for your region who should be able to confirm the accurate MPAN number.

What is the Supply Start Date (SSD) when I have switched?

This is the day in which your new energy supply will start. There may be an event where there is a gap between your current supplier’s Contract End Date and your new supplier’s Supplier Start Date (SSD). In the event of this you will be charged by your current supplier until your new supplier contract is signed and confirmed. To avoid this event you must arrange for a new supply arrangement as early as possible and provide as much accurate information about your supplier as possible.

What are MPAN and MPRNs and how can I get these?

MPAN is your Meter Point Administration Number, and relates to your current electricity supply and is found on the electricity bill issued by your current electricity supplier. If you cannot find this then contact your current supplier quoting your customer reference number and ask them for your MPAN number. MPRN is your Meter Point Reference Number, and relates to your current gas supply and is found on the gas bill issued by your current gas supplier. If you cannot find this then contact your current supplier quoting your customer reference number and ask them for your MPRN number.

What rate of VAT should I be charged?

VAT on your electricity and gas bill is charged at the current VAT rate applicable (20%). There are some exceptions where businesses charged VAT at a lesser rate.

Does my business have a cooling off period when switching supplier?

Your business would usually have a cooling off period of one to two weeks if you choose to cancel your switch after it has been confirmed

What should I do if my business is relocating?

When your business has moved in, you should find out who currently supplies energy to your new property and change the account to your business.